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Overview

The quote offered is based on the information that you have provided being accurate and true. We reserve the right to amend the offer or cancel the offer should the device not be described accurately as above. We cannot be held responsible for any device which is lost or damaged in transit to us. You will need to speak with your chosen courier regarding their claim policy. We reserve the right to withhold payment and destroy any devices which are listed as lost/stolen/insurance claimed/blocked on the CheckMend website. These may be passed on to the authorities to follow up. The quoted price is only valid up until the valid to date. The price after this time may change based on current market value and we reserve the right to change to change the price after the expiration of the valid to offer. Goods received after the valid to date are no longer offered that price and a new price based on current market value will be offered. Item must be free of iCloud and passwords. Any device sent in locked to iCloud or passworded will be postponed but the valid to date continues. If the device becomes unlocked after this valid to date, the offer may change and we reserve this right to change it. Please ensure you remove all SIM cards from the phone. We are not able to return any SIM cards sent to us. We will contact you via email with your confirmed price, whether this is the quoted price or amended in light of testing the device. Please reply to this email confirming the acceptance of this quote and the method you would like payment to be made. Quotes not accepted after 7 working days will be automatically accepted on your behalf. If you don’t accept the offer, the device can be returned to you. Please allow 7 working days for delivery. All units are to be unlocked or locked to a UK network. Any unit locked to a foreign network will be classed as not working. In the case of a console, the item must come complete with all power cables and controller. Any missing these will be classed as not working. PLEASE ENSURE THAT YOU ARE HAPPY TO SEND THE PHONE TO US AND THAT IT IS WITHIN YOUR RIGHTS TO DO SO.

1.0 Functionality

Working:
  • Power on and off using the fully functional buttons
  • Have all buttons on the device working
  • Be fully functional
  • Have a working screen with no pixel damage or cracks/heavy chips
  • Have no severe damage to the casing of the device, including cracks to the rear glass, splits in the casing or bending
  • Have a fully functional operating system
  • Includes its battery
  • Not water damaged
  • Make and receive calls
  • All features of the device fully working as per original manufacturer specification
  • Be iCloud/ Google activation lock and password free
  • For consoles, complete with all cables and controllers
Not Working:
  • Power up
  • Have a faulty button(s)
  • One of the features does not work as per original manufacturer specification
  • Have a cracked/smashed/heavily chipped screen
  • Includes its battery
  • Be a complete unit
  • Not water damaged
  • Be iCloud and password free
  • For consoles, missing cables or controllers

1.1 Item Condition

Good:
  • Item is in overall good condition and conforms to the all the criteria under the working condition.
Poor Condition:
  • Item is in a poor condition with heavy wear and tear to the device but still conforms to all the criteria under the working condition.
 

2.0 Pricing offer

Prices offered on our website are subject to change at any time without notice, however we will always provide a genuine reason in the unlikely event this may happen. All prices include VAT (or other applicable tax i.e VAT Margin scheme). Once your order has been placed, the prices quoted are guaranteed for 14 days from the date of you order. (This is the date on which we send you a confirmation email and in-turn link to Royal Mail label ) If your devices are received after 14 days from the Order date, current prices will apply.

2.1 Rejected offers

If you reject an amended offer for your order we will return your device/s. Please allow 2-3 working days. If the attempt is failed you the customer must contact The iOutlet to arrange a delivery at your own cost. If there is no contact for 14 days we will automatically process your payment at the amended price.

2.2 Payments

We offer an option of bank transfer or iOutlet Store Credit. You will be required to select a payment option at point of trade-in/sale to us. To prevent fraud this payment option cannot be changed once the order is placed. Once we receive your items, we will check that they meet the stated description, and that it meets our terms and conditions. Providing it does, we will make payment to you via bank transfer or iOutlet Store Credit. This will happen on the same day of receipt (Monday to Friday, excluding public holidays). Same day payment does not apply to items delivered to us after 2pm as this does not allow sufficient processing time.

2.3 Bank Transfer payments

Bank Transfer payments can only be made to the account details given when placing the online order. We cannot, under any circumstances, recall or reissue bank transfer payments once they have been made.

3.0 Postage & Packaging

We provide a link to a no cost Royal Mail tracked service this service is only applicable when posting up to 2 phones or devices at a time. Phones and devices must be packaged in a suitable manner using appropriate means of protection such as bubble wrap and or any other relevant packaging when shipping a fragile item.. Please note if using our free Royal Mail label you will be covered up to £100. Alternatively if you would like to purchase additional cover you can post your item to us using your own courier and chosen insurance cover. If using this method please be sure to include your order confirmation for us to help identify your device. Registered deliveries should be sent to; The iOutlet Unit 30/31 Sisna Park Estover Plymouth PL67FH

4.0 Events Outside Of Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.

5.0 Activation Locks

If your device/s is activation locked we will contact you with instructions on how to remove the lock. If you fail to respond to this email within 7 days we will return the device.. If the attempt is failed you the customer must contact The iOutlet to arrange a delivery at your own cost. If there is no contact for 14 days we will automatically process the order at the amended price for Activation Locked phones which is £0.

6.0 Data Risks and Precautions

Please remember that by sending your device to us, you agree to release us from all and any claims, losses or damages with respect to the device, any data stored or contained therein or on any media used in conjunction with the device (whether in the form of personal details, SMS, photos, games, songs or other data. We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure so far as practicable that Data is removed from the device prior to you sending it to us. For more information on how we may handle your data please refer to our comprehensive GDPR policies.

6.1 Sim Card removal

Please ensure you remove your SIM card before sending us your device as we accept no liability in the event that a SIM card is sent with a device and charges are then incurred.

7.0 Lost and Stolen Devices

Selling a mobile phone or device which you do not own may amount to a criminal offence. The iOutlet support and adhere to the 'Stop Stolen Mobiles Being Recycled' code of practice set by the Home Office and the National Mobile Phone Crime Unit. We will check the IMEI/Serial number of all mobile phones and devices received on a national database of lost and stolen property records to ensure that wherever possible no lost or stolen items are purchased. For more information on the full set of terms and conditions please visit: http://www.stoprecycledstolenphones.com/documents/cop.pdf

8.0 Business / Bulk Trade Ins

This is a recycling service designed for public/ private use. Although we welcome business trade-ins we reserve the right to terminate any trade-ins on a scale of 3 or more devices which have come from another business or competitor if we see fit to do so. Equally we also reserve the right to terminate any more than 3 devices traded in from one customer or suspected linked customers within 7 days.
The device (s) will be returned to you at your own cost.

9.0 Non Original Parts

We reserve the right to reject devices that are fitted with a) a non original battery, or b) a non original screen.

Trust our customers, not just us.

Trustpilot

"A fantastic company! Great prices, great communication - conducted in a timely manner and extremely helpful. This company comes highly recommended from me! "

"I recently bought a refurbished iPhone 6. Very helpful when I phoned up to check a few things. It was delivered within a few days. All good. Many thanks. "

"This is an exceptionally good company to deal with. Emails are answered straight away. If there is any slight hitch your special delivery postage will be paid within half an hour of emailing the post-office receipt and you are likely to receive a replacement or repaired item within a very few days.
Excellent "