Returns Information
For in store purchases, you have 30 days to return the item for a change of mind or for faulty goods. For online purchases you have 45 days to return the item for a change of mind or for faulty goods. After this time any faulty item will be replaced or repaired.
Website Returns
If you purchased directly from our website, you can easily start your return through our portal below:
Online Returns Portal
To begin, simply enter your order number and the email address used at checkout. We’ll then send you a one-time passcode to securely log in and continue your return. Your session will remain active for 24 hours, and your progress will be saved for up to 7 days, so you can return at your convenience.
If you are an international customer, please contact us before sending your item back so we can assist you further.
For full details of our returns policy, please refer to our Terms & Conditions.
Amazon and eBay Returns
If you completed your purchase from The iOutlet on Amazon or eBay, please make sure you complete your return from these websites. Your order emails and account area will have full details on how to make a return quickly and easily.
Send us a message
Customer Service & Returns
- 01752 696844
- returns@theioutlet.com
- The iOutlet
Unit 37A Sisna Park
Sisna Park Road
Plymouth
PL6 7FH
Help Centre
Find quick answers on setup, troubleshooting, returns, warranty, repairs and more.
Visit the Help CentreTrust our customers, not just us
“Absolutely amazing company. Have used them for years.”
Jade Plummer“Absolutely outstanding customer service.”
Lindsay Thwaites“Excellent customer service from Aaisha at The iOutlet.”
Ceri Glen