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  1. How long is my warranty and what does it cover?
  2. What's the difference between unlocked and jailbroken?
  3. How long does a repair take?
  4. Will my SIM card fit in an iPhone?
  5. When will I receive my iPhone?
  6. Can I get a deal for buying in bulk?
  7. Can I collect?
  8. What are my payment options?
  9. What about refunds and a change of mind?
  10. How do I know the phone isn't stolen/blacklisted/blocked or involved in an insurance claim?


1. How long is my warranty and what does it cover?

All of our iPhone’s and iPad’s have a 12 month warranty.  We have terms and conditions of what is and isn’t covered.  This can be found here.

2. What's the difference between unlocked and jailbroken?

Jailbroken is an unofficial unlock and involves changing the software for a non Apple version. This means there is no support from Apple and if it goes wrong it will more or less be the end of the phone. Along with this, any updates to the iOS through iTunes and the unlock is cleared and the phone becomes locked again.

Unlocked is what we offer and this is where the IMEI number is unlocked by the network and Apple. This is PERMANENT and any update won’t affect this.

3. How long does a repair take?

All repairs will be done within the hour dependent on how many we have in the queue, usually quicker so quick enough to pop in on your lunch hour.

4. Will my SIM card fit in an iPhone?

All models now take a nano SIM. Your provider should be able to provide you with this size SIM.

5. When will I receive my iPhone?

We aim to have every order picked and sent out within 72 business hours of receiving it.

6. Can I get a deal for buying in bulk?

Of course, any order of 2 and above we can do a deal on. We are always looking for outlets to partner with so if you have a shop or outlet and want a regular supply, get in touch at orders@theioutlet.com

7. Can I collect?

Please call us for more details about our collection service.

8. What are my payment options?

We accept payments through the website. We accept all major credit and debit cards. If you would prefer to pay cash on collection, this is also acceptable. We are unable to accept cheques.

9. What about refunds and a change of mind?

Instore Purchases
You have 30 days to return the item for a change of mind or for faulty goods. After this time any faulty item will be replaced or repaired. Your warranty covers you for non accidental damage outside of these times.

Online Purchases
You have 45 days to return the item for a change of mind or for faulty goods. After this time any faulty item will be replaced or repaired. Your warranty covers you for non accidental damage outside of these times.

10. How do I know the phone isn't stolen/blacklisted/blocked or involved in an insurance claim?

Each unit is CheckMend tested. This is a system that cross references the IMEI with police, network provider and insurance databases to ensure that is hasn’t been reported stolen, had a warranty claim against it, lost or been in an insurance claim.

Browse all our refurbished products

We sell a huge range of products, not just refurbished iPhones and iPads!


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Trust our customers, not just us

"Really good service when I purchased my phone and then needed a repair. "

"This is an exceptionally good company to deal with. Emails are answered straight away. If there is any slight hitch your special delivery postage will be paid within half an hour of emailing the post-office receipt and you are likely to receive a replacement or repaired item within a very few days.
Excellent "

"Fantastic service and the staff are extremely helpful. Would highly recommend ioutlet. I have purchased many products over the years and will continue to do so. Thank you for your continued A star service"