All of our iPhone’s and iPad’s have a 12 month warranty. We have terms and conditions of what is and isn’t covered. This can be found here.
All of our devices are unlocked unless a network is specified within the listing. All unlocks are completed through the networks and the manufacturer. This is an official permanent unlock so no iOS updates will affect this.
All repairs will be done within the hour dependent on how many we have in the queue, usually quicker so quick enough to pop in on your lunch hour.
All models now take a nano SIM. Your provider should be able to provide you with this size SIM.
We aim to have every order picked and sent out within 3 working days of receiving it (Monday to Friday).
If you place your order on Friday after 9am, or over the weekend, your order will be processed within 3 working days from Monday morning.
Of course, any order of 2 and above we can do a deal on. We are always looking for outlets to partner with so if you have a shop or outlet and want a regular supply, get in touch at orders@theioutlet.com
Please call us for more details about our collection service.
We accept payments through the website. We accept all major credit and debit cards. If you would prefer to pay cash on collection, this is also acceptable. We are unable to accept cheques.
Payment schedules such as PayPal Credit and Klarna Pay in 3 and Pay Later are available to the customer based on a soft credit check at checkout. This will not affect your credit score.
Instore Purchases
You have 30 days to return the item for a change of mind or for faulty goods. After this time any faulty item will be replaced or repaired. Your warranty covers you for non accidental damage outside of these times.
Online Purchases
You have 45 days to return the item for a change of mind or for faulty goods. After this time any faulty item will be replaced or repaired. Your warranty covers you for non accidental damage outside of these times.
If you are looking to return an item, please visit our Returns Information page.
Each unit is Phonecheck tested. This is a system that cross references the IMEI with police, network provider and insurance databases to ensure that is hasn’t been reported stolen, had a warranty claim against it, lost or been in an insurance claim.
Klarna is our payment processing gateway on the website. They process all of the credit/debit cards along with offering payment options such as Pay in 3 and Pay Later. More info about them can be found here. https://www.klarna.com/uk/
"FANTASTIC! Thank you! Couldn’t ask for any more. Brilliant product. Fast delivery. Very helpful staff on the phone who answer very quickly..."
"I recently bought a refurbished iPhone 6. Very helpful when I phoned up to check a few things. It was delivered within a few days. All good. Many thanks. "
"Really good service when I purchased my phone and then needed a repair. "
James Green Limited is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA.
Please note Pay in 30 days and Pay in 3 instalments is not regulated by the FCA. Borrowing beyond your means could seriously affect your financial status, ensure you can afford to make your repayments on time by the due date.
Ireland (€)
