All of our iPhone’s and iPad’s have a 12 month warranty. We have terms and conditions of what is and isn’t covered. This can be found here.
Jailbroken is an unofficial unlock and involves changing the software for a non Apple version. This means there is no support from Apple and if it goes wrong it will more or less be the end of the phone. Along with this, any updates to the iOS through iTunes and the unlock is cleared and the phone becomes locked again.
Unlocked is what we offer and this is where the IMEI number is unlocked by the network and Apple. This is PERMANENT and any update won’t affect this.
All repairs will be done within the hour dependent on how many we have in the queue, usually quicker so quick enough to pop in on your lunch hour.
All models now take a nano SIM. Your provider should be able to provide you with this size SIM.
We aim to have every order picked and sent out within 3 working days of receiving it (Monday to Friday).
If you place your order on Friday after 9am, or over the weekend, your order will be processed within 3 working days from Monday morning.
Of course, any order of 2 and above we can do a deal on. We are always looking for outlets to partner with so if you have a shop or outlet and want a regular supply, get in touch at firstname.lastname@example.org
Please call us for more details about our collection service.
We accept payments through the website. We accept all major credit and debit cards. If you would prefer to pay cash on collection, this is also acceptable. We are unable to accept cheques.
You have 30 days to return the item for a change of mind or for faulty goods. After this time any faulty item will be replaced or repaired. Your warranty covers you for non accidental damage outside of these times.
You have 45 days to return the item for a change of mind or for faulty goods. After this time any faulty item will be replaced or repaired. Your warranty covers you for non accidental damage outside of these times.
Each unit is CheckMend tested. This is a system that cross references the IMEI with police, network provider and insurance databases to ensure that is hasn’t been reported stolen, had a warranty claim against it, lost or been in an insurance claim.
"Really good service when I purchased my phone and then needed a repair. "
"I was a bit reluctant ordering a refurbished phone for the first time. Phone was as described, in excellent condition, and well packaged. Email query was answered quickly and delivery time exceeded expectations. "
"This is an exceptionally good company to deal with. Emails are answered straight away. If there is any slight hitch your special delivery postage will be paid within half an hour of emailing the post-office receipt and you are likely to receive a replacement or repaired item within a very few days.