If you completed your purchase from The iOutlet on Amazon or eBay, please make sure you complete your return from these websites. Your order emails and account area will have full details on how to make a return quickly and easily.
If you purchased directly from our website, you can easily start your return through our portal below:
To begin, simply enter your order number and the email address used at checkout. We’ll then send you a one-time passcode to securely log in and continue your return. Your session will remain active for 24 hours, and your progress will be saved for up to 7 days, so you can return at your convenience.
If you are an international customer, please contact us before sending your item back so we can assist you further.
For full details of our returns policy, please refer to our Terms & Conditions.
01752 696844
returns@theioutlet.com
The iOutlet
Unit 37A Sisna Park
Sisna Park Road
Plymouth
PL6 7FH
“Absolutely amazing company. Have used them for years.”
Jade Plummer“Quick and friendly service from Holly. Called me back within a couple of hours…”
T H“Definitely recommend and will come back for the future! Thank you again!”
Aoife MayJames Green Limited is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA.
Please note Pay in 30 days and Pay in 3 instalments is not regulated by the FCA. Borrowing beyond your means could seriously affect your financial status, ensure you can afford to make your repayments on time by the due date.
James Green Ltd, trading as The iOutlet, is an appointed representative of Product Partnerships Limited which is authorised and regulated by the Financial Conduct Authority. Product Partnerships Limited’s FCA registration number is 626349 and its address is Second Floor, Atlas House, 31 King Street, Leeds LS1 2HL. Product Partnerships Limited’s permitted business is to act as a Principal for a network of Appointed Representatives who arrange regulated credit facilities for customers who are purchasing goods from them.
James Green Ltd acts as a credit broker not a lender and can introduce you to Raylo Group Limited (FRN: 841488) and PayPal Credit, a trading name of PayPal (Europe) S.à.r.l et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg (FRN: 470235). We do not receive any commission for this activity. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints,
please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk.
We also offer unregulated Credit agreements:
Klarna. Please note that Pay in 3 instalments and Pay in 30 days is not regulated by the FCA. Please use these products responsibly and ensure you can make repayments on time. Finance is subject to status. T&Cs and eligibility apply. Failure to make repayments on time may negatively impact your ability to use Klarna’s products in future.
Clearpay. please use responsibly. Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. You must be 18+ and a permanent UK resident (excl Channel Islands). T&Cs and other eligibility criteria apply. Late fees apply.
PayPal. Pay in 3 is an unregulated credit agreement, so you will have fewer protections than under a regulated credit agreement. Consider if the purchase is affordable and how you will make repayments. Missing payments may make other borrowing more difficult or more expensive. Pay in 3 eligibility is subject to status and approval. 18+ UK residents only. See product terms for more details. You can use Pay in 3 on purchases £20.00 – £3,000.00.
Please click to view our Financing Initial Disclosure Document (IDD).
