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MacBook help

Support for your refurbished MacBook — setup, battery, locks, repairs and selling.

12-month warranty
Easy returns
Free UK delivery
Quality checked

Browse MacBook topics

Choose a topic below.

Setup & data transfer

Get going and move data from your old device.

Troubleshooting

Fix common problems quickly.

Unlocking & device locks

Carrier lock, activation lock and passcodes explained.

Check and look after your battery.

Buying refurbished

What refurbished means, grades and what’s included.

Payment methods, instalments and security.

Delivery & tracking

Delivery options, timescales and tracking.

Returns & refunds

Start a return and check refunds.

What your 12-month warranty covers and how to claim.

Book a repair and what to do first.

Account & orders

Track orders, invoices and account details.

Selling & trade-in

Sell or trade in your device with us.

Popular MacBook articles

NEXT DAY DELIVERY*
Recorded delivery

UK Phoneline
We're here to help

£200M+ SOLD
That's a lot of gadgets

Interest Free Options
Choose At Checkout

Loved by customers
Rated Excellent on Trustpilot

© 2026 The iOutlet

James Green Limited is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA.
Please note Pay in 30 days and Pay in 3 instalments is not regulated by the FCA. Borrowing beyond your means could seriously affect your financial status, ensure you can afford to make your repayments on time by the due date.

James Green Ltd, trading as The iOutlet, is an appointed representative of Product Partnerships Limited which is authorised and regulated by the Financial Conduct Authority. Product Partnerships Limited’s FCA registration number is 626349 and its address is Second Floor, Atlas House, 31 King Street, Leeds LS1 2HL. Product Partnerships Limited’s permitted business is to act as a Principal for a network of Appointed Representatives who arrange regulated credit facilities for customers who are purchasing goods from them.

James Green Ltd acts as a credit broker not a lender and can introduce you to Raylo Group Limited (FRN: 841488) and PayPal Credit, a trading name of PayPal (Europe) S.à.r.l et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg (FRN: 470235). We do not receive any commission for this activity. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints,
please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk.

We also offer unregulated Credit agreements:

Klarna. Please note that Pay in 3 instalments and Pay in 30 days is not regulated by the FCA. Please use these products responsibly and ensure you can make repayments on time. Finance is subject to status. T&Cs and eligibility apply. Failure to make repayments on time may negatively impact your ability to use Klarna’s products in future.

Clearpay. please use responsibly. Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. You must be 18+ and a permanent UK resident (excl Channel Islands). T&Cs and other eligibility criteria apply. Late fees apply.

PayPal. Pay in 3 is an unregulated credit agreement, so you will have fewer protections than under a regulated credit agreement. Consider if the purchase is affordable and how you will make repayments. Missing payments may make other borrowing more difficult or more expensive. Pay in 3 eligibility is subject to status and approval. 18+ UK residents only. See product terms for more details. You can use Pay in 3 on purchases £20.00 – £3,000.00.

Please click to view our Financing Initial Disclosure Document (IDD).

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