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The only guide you need for buying a refurbished phone

If you’re looking for a more affordable way to get your hands on the latest iPhone or looking to save money on a device that is still reliable then a refurbished iPhone is a good option for you. At The iOutlet we specialise in refurbished iPhones and as standard, all our devices are fully checked and come with a 12-month warranty.

What is a refurbished iPhone?

Essentially refurbished iPhones are second-hand devices that have been returned or traded in by the original owner for one reason or another. This could simply be that the user didn’t like the device and wanted something else or they could have used the device for 6 months and decided it was time for an upgrade. 

When the device comes to us it is given a full check, any cosmetic designs are noted in the device condition and any faults are restored to full working order. After the device has passed all the necessary checks and undergone any repairs it is sold to a new customer. The thoroughness of the device checks and the warranty provided can vary depending on the retailer you are shopping with, but at The iOutlet devices are fully checked and given a full 12-month warranty. Another benefit of buying a refurbished phone is that it will come unlocked which means you can take out a sim-only contract with a provider of your choice, you can opt for a rolling contract so you have more flexibility to change at any time and will get a much more affordable monthly bill.

The device you choose is completely up to you, spend time researching which iPhone has all the features you are looking for. At the iOutlet we have a wide variety of iPhones available from the iPhone 6 to the latest iPhone 13 Pro Max.

Device Condition at The iOutlet explained

When you buy a refurbished device from The iOutlet it will have been given a grade based on its condition. The higher the grade the closer to pristine the device is. Regardless of the grade, you decide to buy the device will have been thoroughly tested and is in full working condition. The condition refers to cosmetic signs of wear and tear. 

A+ Grade – Pristine

Like-new condition used product with no signs of wear. The item has been fully tested in full working order.

A Grade – Excellent

Excellent condition used product with little or minor signs of wear. The item has been fully tested in full working order.

B Grade – Good

Good condition, used product that will show moderate signs of wear across the device. The item has been fully tested and is in full working order.

C Grade – Average

Average condition, used product that will show signs of heavy wear but has been fully tested and in full working order.

Warranty with The iOutlet

One of the key things you are advised to look for when buying a refurbished iPhone (or any piece of tech) is the warranty provided. When buying from a reputable company a good warranty will be included as standard. With The iOutlet you’ll get 12 months included with your purchase. If a product is found to be faulty or defective within 45 days of purchase we will offer a replacement or a full refund of the purchase price less any postage costs. Any time after this we will offer a replacement or repair.


Browse all our refurbished products

The iOutlet is an award-winning online and wholesale-retail company focusing on refurbished phones, tablets, game consoles, and other tech. The iOutlet is the place to go for certified pre-owned devices where quality and performance are guaranteed. Every device is rigorously tested and nothing is shipped out to you short of perfect working order.

Trust our customers, not just us


“Absolutely amazing company. Have used them for years.”

Jade Plummer

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T H

“Definitely recommend and will come back for the future! Thank you again!”

Aoife May
NEXT DAY DELIVERY*
Recorded delivery
UK Phoneline
We're here to help
£150M+ SOLD
That's a lot of gadgets
Interest Free Options
Choose Klarna or PayPal
Loved by customers
Rated Excellent on Trustpilot