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MacBook help
Support for your refurbished MacBook — setup, battery, locks, repairs and selling.
- 12-month warranty
- Easy returns
- Free UK delivery
- Quality checked
Browse MacBook topics
Choose a topic below.
Setup & data transfer
Get going and move data from your old device.
Troubleshooting
Fix common problems quickly.
Unlocking & device locks
Carrier lock, activation lock and passcodes explained.
Battery health
Check and look after your battery.
Buying refurbished
What refurbished means, grades and what’s included.
Payments
Payment methods, instalments and security.
Delivery & tracking
Delivery options, timescales and tracking.
Returns & refunds
Start a return and check refunds.
Warranty
What your 12-month warranty covers and how to claim.
Repairs
Book a repair and what to do first.
Account & orders
Track orders, invoices and account details.
Selling & trade-in
Sell or trade in your device with us.
