Most MacBook issues are quick to resolve. Work through these first.
Won’t turn on or charge
- Try a different cable and charger, and a different power socket.
- Charge for at least 30 minutes, then try again.
- Force restart: Hold the power button for about 10 seconds until it shuts down, then press it again to start up.
Wi-Fi or Bluetooth problems
- Toggle the connection off and on.
- Forget the network/device and reconnect.
- Reset network settings if needed.
Slow, freezing or crashing
- Install the latest updates.
- Free up storage space.
- Restart; as a last resort, back up and reset.
Common MacBook issues
Won’t turn on
Connect the charger and check for a charging light. Apple Silicon (M1/M2/M3): hold the power button ~10s, release, then press again. Intel: try resetting the SMC and NVRAM.
Battery won’t charge / “Service recommended”
Check the adapter wattage and cable, try another port, and view battery condition in System Settings → Battery → Battery Health.
Slow or fans running hard
Open Activity Monitor to find heavy apps, free up storage, and review Login Items in System Settings.
Won’t boot to the desktop
Boot into Recovery — Apple Silicon: hold the power button until “Loading startup options”; Intel: hold Cmd-R at startup — then use Disk Utility / reinstall macOS.
External display not detected
Try another cable/adapter and port, check the display input, and disconnect/reconnect after waking.
Still not right? Your MacBook may be covered by its 12-month warranty — contact us.
