Most iPhone issues are quick to resolve. Work through these first.
Won’t turn on or charge
- Try a different cable and charger, and a different power socket.
- Charge for at least 30 minutes, then try again.
- Force restart: Press and release Volume Up, press and release Volume Down, then press and hold the Side button until the Apple logo appears.
No signal or SIM not detected
- Reseat the SIM and check your network has coverage.
- Restart the device and check for carrier settings updates.
Wi-Fi or Bluetooth problems
- Toggle the connection off and on.
- Forget the network/device and reconnect.
- Reset network settings if needed.
Slow, freezing or crashing
- Install the latest updates.
- Free up storage space.
- Restart; as a last resort, back up and reset.
Common iPhone issues
Face ID isn’t working
Make sure nothing covers the TrueDepth camera at the top of the screen, clean it gently, and re-add your face in Settings → Face ID & Passcode. If it still fails after a restart, it may be a hardware fault — contact us.
“No SIM” or no service
Reseat the SIM, toggle Airplane Mode on/off, then check for a carrier settings update in Settings → General → About. For an eSIM, contact your network to re-provision it.
Gets warm or drains fast
Some warmth is normal during setup, updates and restores. Remove any case while charging; if heavy drain continues after a day, check Settings → Battery for the culprit app.
Screen won’t respond to touch
Remove any screen protector, clean and dry the screen, then force restart. A cracked or previously-damaged screen needs a repair.
Still not right? Your iPhone may be covered by its 12-month warranty — contact us.
