Most iPad issues are quick to resolve. Work through these first.
Won’t turn on or charge
- Try a different cable and charger, and a different power socket.
- Charge for at least 30 minutes, then try again.
- Force restart: On Face ID iPads: press and release Volume Up, then Volume Down, then hold the Top button. On Home-button iPads: hold the Top and Home buttons together.
No signal or SIM not detected
- Reseat the SIM and check your network has coverage.
- Restart the device and check for carrier settings updates.
Wi-Fi or Bluetooth problems
- Toggle the connection off and on.
- Forget the network/device and reconnect.
- Reset network settings if needed.
Slow, freezing or crashing
- Install the latest updates.
- Free up storage space.
- Restart; as a last resort, back up and reset.
Common iPad issues
Apple Pencil won’t pair or charge
Check your Pencil generation matches your iPad. For a 2nd-gen Pencil, attach it magnetically to the side to pair/charge; for 1st-gen, plug it into the Lightning port. Re-pair from Settings → Apple Pencil.
Touchscreen unresponsive
Remove any screen protector, clean/dry the screen, and force restart.
Won’t charge or charges slowly
iPads need a higher-power adapter than phones — use the included/USB-C adapter and a good cable; cleaning the port helps.
Split View / Stage Manager acting up
Update to the latest iPadOS in Settings → General → Software Update, then restart.
Still not right? Your iPad may be covered by its 12-month warranty — contact us.
